Privacy Policy

Information We Collect

We may collect information that you voluntarily provide when requesting information, making a reservation or communicating with our team.

How We Use Your Information

We may use the information collected for the following purposes:

• Respond to questions and tour enquiries.
• Process, organize and confirm reservations.
• Communicate important information about your tour.
• Arrange transportation, guides, accommodation and other services included in the tour.
• Consider dietary, accessibility, allergy or other relevant safety requirements.
• Provide customer service before, during and after your experience.
• Improve our website, services and customer experience.
• Prevent fraud, misuse and security incidents.
• Comply with legal, tax and regulatory obligations.
• Send promotional communications when you have authorized us to do so.

Legal Basis for Processing

When applicable, we process personal information in accordance with Brazil’s General Data Protection Law — Lei Geral de Proteção de Dados Pessoais (LGPD – Law No. 13,709/2018).

Depending on the circumstances, processing may be based on:

• Your consent.
• The performance of a contract or actions requested before entering into a contract.
• Compliance with legal or regulatory obligations.
• Our legitimate interests, provided that your fundamental rights and freedoms are respected.
• The protection of life, health and physical safety.
• The regular exercise of rights in legal, administrative or arbitration proceedings.

How We Share Information

We do not sell or rent your personal information. Information may be shared only when necessary to provide our services or comply with applicable law.

Recipients may include:

• Local guides, drivers and transportation providers.
• Hotels, lodges, boat operators and other accommodation providers.
• Payment processors and financial service providers, when applicable.
• Website hosting, email, analytics and technical service providers.
• Government authorities when required by law or necessary to protect legal rights and safety.

We seek to share only the information that is reasonably necessary for each provider to perform its specific service.

Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand visitor activity and improve performance.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect certain website features.

Third-Party Websites and Services

Our website may contain links or integrations with third-party services, including WhatsApp, Google Maps, social networks, payment providers and reservation services.

These third parties may process information under their own privacy policies. We recommend reviewing their policies before providing personal information. Amazon Adventure Tours is not responsible for the privacy practices of independent third-party websites.

Data Retention

We retain personal information only for the period reasonably necessary to provide our services, complete reservations, respond to requests and comply with legal, tax, accounting and regulatory obligations.

When information is no longer required, it may be securely deleted, anonymized or retained only when permitted or required by applicable law.

Your Privacy Rights

Subject to applicable law, including the LGPD, you may request:

• Confirmation that we process your personal data.
• Access to your personal information.
• Correction of incomplete, inaccurate or outdated information.
• Anonymization, blocking or deletion of unnecessary or unlawfully processed data.
• Information about entities with which data has been shared.
• Data portability, when applicable and legally available.
• Withdrawal of consent when processing is based on consent.
• Review of decisions made solely through automated processing, when applicable.
• Deletion of information processed based on consent, subject to legal retention requirements.

We may request reasonable information to verify your identity before responding to a privacy request.

Information Security

We adopt reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. You should also protect your passwords, devices and communication channels.

Children and Minors

Reservations involving children or minors must be made or authorized by a parent or legal guardian. Information relating to minors should be provided only when necessary to arrange the tour and protect their health and safety.

International Data Transfers

Some technology, hosting, email, analytics or payment providers may process information outside Brazil. When international transfers occur, we seek to use service providers and safeguards consistent with applicable data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page together with its latest revision date. We encourage visitors to review this page periodically.